American Liquid Waste Magazine

Delivering excellent customer service is the basis upon which companies should exist. They know that they must deliver good customer skills and many believe that they do. However, 80% of companies believe that they do deliver good customer service. The problem is that only 8% of their customers agree with them. [...]

Too often we think we are superman or superwoman and able to do everything ourselves. We say things like “it would be quicker to do it myself”, “no one does this as well as I do” and we make ourselves believe we are the only one who can do our job [...]

You’ve heard the hype, your kids are on it, now you are trying to figure out how to use Facebook to promote your business. Facebook presents an enormous opportunity, there is no denying the 400 million users, the fact that the average user has 130 friends, and that people spend over 500 [...]

People love their septic systems—or at least don’t mind them. When properly maintained, the lowly septic system is an efficient, if not especially glamorous, underground workhorse. The big selling point? No city sewer bills to pick away at the family budget. Do a load of laundry, flush a toilet, and empty [...]

By Allbusiness.com*
Taxes are one of the most important issues facing small and growing businesses. And like a company’s profits, its annual tax bill will in part reflect the owner’s skills and knowledge. Business owners need to be sure that they are meeting all of their responsibilities to the tax man — [...]

In this economy, where credit is tight and requirements to obtain it are even tighter, there is an option available to provide a much-needed cash infusion and to reduce the risk of unpaid invoices: factoring. Factoring is a financial tool that can provide immediate cash flow to any size business.
Susan [...]

                                                               
Most of us begin each year by thinking about our goals, our jobs, our health—all the “new” routines and commitments we make to ourselves to make this our best year yet… but two weeks into January, all our planning and resolutions often go out the window!  You can [...]

As you know, I have been slightly opposed to big-pipe projects in favor of expanding the use of septic systems. It’s not that I am totally against the pipe…hell in some cases they are the best option.

To say the least, the relationship between septic contractors and state and local regulators is often strained.

Those businesses that aren’t good at managing employee overtime hours effectively could easily be creating problems for themselves for the present and for the future. You will often hear some companies make the claim that they don’t allow overtime, but what actually happens is that employees end up spending a lot of extra time at work trying to get assigned tasks completed.