5 Fresh Ideas to Boost Customer Communication

Communication can make all the difference for septic, sewer, or portable restroom contractors as they grow their business. Coordination issues, delays, and miscommunications impede the success of your projects and give a bad impression to your clients. Conversely, contractors who practice effective communication improve collaboration and teamwork, finish projects promptly and impress clients. Fortunately, you can improve your interpersonal skills by applying the following advice to your daily work.

1. Choose the Right Method of Communication

People have countless different ways to communicate with texting, email, phone calls, social media, and special platforms. When you start a new project, you can ensure it proceeds smoothly by establishing an agreed-upon method of communication at the beginning. This dramatically simplifies communication and decreases the chance of missing updates, delayed response times, and misunderstandings.

You can even look beyond text or email for communication. Consider consolidating all your project information onto a single software platform. Your team, clients, and stakeholders will easily stay updated on your project while having a means of communicating issues and questions.

2. Invest in Scheduling Software

Similar to establishing your preferred communication platform, contractors should consider investing in scheduling software. These types of software exist to help you keep track of all the moving parts for each project. Scheduling, employees, resources, budgets, subcontractors, and updates all stay organized and easily accessible. Each person working on the project can check who is responsible for what, which keeps team members responsible, accountable, and on task. The client will also have a clear idea of how the project will unfold, and you can feel confident in meeting your deadlines.

3. Practice Concise, Clear Communication

Writing and speaking clearly and concisely is the key to communication. With septic, sewer, and portable restroom projects where every detail matters, you must practice how to best express yourself.
In messages and conversations, clearly state your purpose at the beginning. If you are speaking in person, present only necessary details and avoid jargon that distracts or isolates your audience. Whenever appropriate, you can use visual aids such as photos or documents to support your words.
With written messages, you can employ the following tips to improve your writing:
• Remove extra information
• Clearly address questions and concerns raised by your team or clients
• Use shorter paragraphs for easier reading
• Outline critical pieces of information with bullet points
Concise yet comprehensive communication takes practice and effort, but it results in grateful collaborators and efficient work.

4. Remain Professional in All Communications

All projects have ups and downs. The most important thing you can do is remain professional — no matter what. While this may not seem groundbreaking, it takes effort to stay in a calm, collaborative, problem-solving mindset. You can have a significant impact on the tone of your project if you practice patience, address issues honestly, and keep conversations focused. Other people will look to you as an example, and clients will feel confident that they have trusted a professional with their project.

5. Practice Active Listening

Effective communication also involves actively listening to those around you. Listening to understand instead of listening to respond will revolutionize the way you approach your work.

Listening to respond means you jump ahead in the conversation to what you want to say next. This causes you to miss important information. Listening to understand keeps you present. Write down key points and note any details you want to clarify. If you feel comfortable, make eye contact or indicate nonverbally that your conversation partner has your attention. Avoid interrupting and wait to formulate your response until they have finished.
Active listening increases the efficiency of your conversations and helps you understand your team, fellow contractors, and clients on a deeper level.

Challenge Yourself to Keep Learning

Large-scale projects with many phases, details, and moving parts demand effective communication. The smooth progress and success of your septic, sewer, and portable restroom projects rely on your ability to communicate effectively. As a contractor, you have the responsibility to keep learning how to become a better communicator and to improve your interpersonal skills. With practice, you will finish more projects on time, build your reputation and earn respect.



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