Vacuworx Promotes Raines to Regional Service Manager

Tulsa, Oklahoma, December 2019 — Vacuworx is pleased to announce an increased presence in the Gulf Coast area with the promotion of Paul Raines from Production Manager to Regional Service Manager.
Raines is a service-oriented professional with the technical know-how, problem-solving abilities, and organizational skills to ensure the highest levels of customer satisfaction. Factory trained and certified to inspect, service and repair all makes and models of Vacuworx lifting equipment, he has been strategically deployed north of San Antonio as Vacuworx anticipates current and future needs tied to growth potential in South and West Texas and throughout the Gulf Coast region.
Raines’ new role revolves around the first-call resolution as he responds to service inquiries and provides front-line support to Vacuworx customers calling in over the phone and operating in both the oil and gas pipeline and construction-related fields. His primary duties include troubleshooting and resolving any service-related issues in a time-sensitive manner, at the same time performing safety checks and calibrating equipment for optimal performance.
Raines started his career with Vacuworx in 2007 and worked four years in the machine shop helping develop a plug-and-play wiring harness allowing for quicker coupling with host equipment. From there, he was deployed to take service calls in the field and later back in the shop as his range of responsibilities grew. For the past two years, he has been focused on managing new assemblies of Vacuworx lifting systems, from the heavy-duty RC Series to the compact and versatile PS 1 and SL 2.
“This position will allow us to answer more service calls in an even shorter amount of time,” said Justin Hendricks, General Manager. “The amount of time it takes for a technician to reach the job site will be decreased exponentially. In turn, we are creating more positive experiences to develop lasting relationships with customers who have zero room for any downtime.”
“By increasing our overall mobility, we can be more responsive to our customers in Texas, the Permian Basin and throughout the Gulf Coast region,” said Randy Hayes, Vice President of Business Development and Strategic Accounts. “It is all part of our aim to offer a world-class experience. Having a local presence from a service perspective is a definite competitive advantage.”
About Vacuworx Vacuworx is celebrating “20 Years of Building an Industry.” Founded in 1999 in Tulsa, Oklahoma, the company engineers and manufactures innovative heavy-duty material handling equipment for the oil and gas, water and sewer, highway and heavy construction, concrete construction, landscaping, and manufacturing industries worldwide. Vacuworx Vacuum and Hydraulic Lifting Systems can be customized for many applications and lift capacities. Standard models lift a variety of materials including steel pipe (including most types of coating), plastic pipe (PVC, fiberglass, long flexible pipe), ductile iron pipe, concrete pipe, pre-cast concrete slabs, pre-cast concrete culverts, concrete road barriers, saw cut concrete (demolition or rehabilitation), landscape pavers, steel plate, and piling and road plate. Lifters can be attached to hydraulic excavators and backhoes, wheel or track-type loaders, cranes, pipe layers, skid steers, forklifts, and knuckle booms and can also be mounted for a variety of in-plant applications. Vacuworx maintains a global inventory available for purchase or rental. Parts, service and technical support are available 24/7/365 for installation, training, repairs, and troubleshooting.

For More Information: paulab@vacuworx.com

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